Refund policy

Refund & Return Policy

At RAED JEWELRY, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.

30-Day Return Policy

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must:

Be unused and in its original condition.
Be returned in its original packaging.
Include proof of purchase or order confirmation.

How to Request a Return

To initiate a return, please contact our support team at:

support@raedjewelry.com

Our team will provide you with return instructions and assist you throughout the process.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery. We will review the issue and provide an appropriate solution as quickly as possible.

Non-Returnable Items

For hygiene and safety reasons, certain items may not be eligible for return, including:

Personalized or custom-made products.
Gift cards.
Clearance or final sale items.

Refunds

Once your returned item is received and inspected, we will notify you of the approval status of your refund.

Approved refunds will be issued to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.